Hello! We're Good Neighbor

A Service Design Studio for Human-Centered Healthcare

Welcome to the Neighborhood


Good Neighbor Agency is a service design studio helping healthcare organizations innovate and solve problems through strategy, design, and collaboration.

Our mission is to use design as a framework for placing humans at the center of healthcare.

We specialize in developing innovative products, processes, and services to enhance the healthcare experience for patients, families, and medical staff. Learn more about our process below.

Our 3 Week Sprint Process


Week 1: Discovery Sprint

After an initial Kickoff Strategy Session, we'll get to work uncovering insights about your organization, your target demographic, and how we can address your challenge in a creative, human-centered way.

Week 2: Design Sprint

The Design Sprint eliminates unproductive discussions and unimportant decisions. Instead, your team will participate in hyper-focused exercises and activities that lead to a testable solution and real user feedback.

Week 3: Delivery Sprint

We'll continue to test and refine our solution prototype from the Design Sprint in order to understand impediments, gather additional insights, and deliver a comprehensive project summary with actionable next steps.

Not ready for a 3-week sprint? We also offer custom 1-3 day workshops to help your team innovate, ideate, and solve problems. All sprints and workshops can be run remotely as well.

Featured Project

Forest Green Rovers FC


We created a concept for Forest Green Rovers FC to revitalize excitement and provide a useful reference guide for their new stadium, Eco Park.

The concept included mockups of outdoor advertisements inviting fans to scan a QR code to launch an immersive AR experience simulating what match day would feel like at Eco Park.

Check out the prototype here

Try a Workshop On Us


Still unsure about the Design Sprint process? Want to know if a workshop or Design Sprint can help your organization with a unique challenge? Just lonely and want to be friends? Us too!

Tell us about a challenge your organization is currently facing, and we'll set up a free 15 minute micro-workshop to help you answer questions, prioritize problems, and ideate solutions.

This quick, virtual workshop will also give you a preview of what a full workshop or Design Sprint can help your team achieve.

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